Contact Us
At Mohtz.shop, your satisfaction is our top priority. Whether you have a question about an order, need help with product details, want to report an issue, or are interested in working with us — we’re here to help.
Get in Touch with Our Team
We offer multiple ways to reach our support team. We respond to most inquiries within 24–48 hours, Monday through Friday.
Email Support
For general inquiries, product information, or support issues:
Email: contact@mohtz.shop
Availability: 7 days a week
Response Time: Within 24 hours
☎️ Phone Support
Need to talk to someone directly? Our customer service representatives are happy to assist you.
Phone: (646) 298-3314
Hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed (Email Only)
️ Visit or Write to Us
You can also send physical mail to our headquarters. Please note: this is not a return address. For returns, contact support first.
Mailing Address:
Mohtz.shop
185 Greenwich Street
New York, NY 10007
United States
Live Chat
Our website offers live chat assistance during business hours. Simply click the chat icon in the bottom-right corner of your screen.
Live Chat Hours:
Mon–Fri: 9:30 AM – 5:30 PM (EST)
If we’re unavailable, your message will be converted to an email automatically.
Order & Shipping Inquiries
If you’ve placed an order and need updates or tracking info:
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Check your inbox for the order confirmation and tracking link
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Or email support@mohtz.shop with your Order ID
Common Order Questions:
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“Where is my order?”
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“I entered the wrong address”
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“My package says delivered but I didn’t receive it”
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“Can I cancel my order?”
We’re happy to help with any of the above.
Business, Media, and Wholesale Inquiries
If you’re reaching out regarding:
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Wholesale distribution
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Media requests
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Business partnerships
Please contact our Partnerships Manager directly at:
partners@mohtz.shop
Frequently Asked Questions
Before contacting support, check out our FAQ section for quick answers about:
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Shipping times
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Return policies
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Payment methods
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Product materials and sizing
Data Privacy and Safety
All communication with Mohtz.shop is secure and encrypted. We never ask for your password, credit card PIN, or sensitive information via email or phone. If you suspect phishing, forward suspicious emails to security@mohtz.shop.
Feedback & Suggestions
We welcome your feedback! If you’d like to suggest a feature or product improvement, email us at:
Your input helps shape the future of Mohtz.shop.